Temperature swings 'wreak havoc' on Windsor, Ont., streets as complaints about potholes roll in

There have been hundreds of complaints to the City of Windsor regarding potholes this year,  a problem exacerbated by the impact fluctuations between warmer and colder weather have on streets, according to the city's maintenance co-ordinator.

"Whenever we get these up and down temperatures, it really wreaks havoc on our roads because you get that freeze-thaw day in and day out," Roberta Harrison said. "So anything we patch is likely to come out again because it's going through that freeze-thaw cycle again."

Last year, the chilly winter temperatures stayed consistent, so many potholes only started appearing during the spring thaw, according to Harrison.

This year, there have already been 413 complaints about potholes compared to 311 last year, according to the City of Windsor's Open Data Catalogue.

Paul Finlayson says his car was recently damaged by a pothole while he was driving along Ojibway Parkway.

"I hit a pothole which I couldn't see because it was covered with water," he said on Monday. "So we actually wrecked the tire and we've had to order two new tires for it."

Now, he's out $350 for the damage. 

Harrison said city staff are working as hard as they can to fill the holes and clear the roads, which saw a fresh layer of snow accumulate on Tuesday.

"We [have] often shifted gears in the last two weeks," Harrison said. "One day [there's] snow, the next day [we do] pothole patching. Our staff does both duties, so it is hard for us to keep the patch crews going when we have to do snow removal at the same time."

Despite the city's best efforts to repair the potholes, Finlayson said he isn't taking the damage to his car lying down. In the hopes of getting the city to reimburse him, he has filed a damage claim with the city.

He also reported the hole in the road that damaged his car. But when he first called 311 last week, he was told it would take city staff up to five business days to respond.

"I called again today, and they said that they had a previous complaint, and that somebody had come out and looked at it supposedly and done something," said Finlayson on Monday. "But it doesn't look like anything's been done here."

Harrison said the city gets multiple requests for the same stretch of road on occasion, which allows them to organize their crews "so we're not driving all over the city."

"We can go directly to the potholes that you've called in about," she said.

The city says anyone who finds themselves in the same situation as Finlayson can contact their insurer to see if they can seek compensation from the city on their behalf.

2 to 3 damaged cars a week from potholes: mechanic

The owner of Justin's Auto Repair shop in Walkerville said that due to the number of potholes, they have been fixing an average of two to three cars every week since the start of the year.

Justin Lapointe said costs depend on what part of the car is damaged.

"A rim and a tire could easily cost $500," he said. "If you're talking suspension, it could be around the same price."

But damage to a car's suspension comes with a caveat.

"For safety reasons, when you change one strut on a car, you have to change the other side because they evenly wear," Lapointe said. "So now, we're putting two struts on the car."

Lapointe said there was a car that was brought in with that same suspension issue and the final bill came to about $1,500.

While Ontario drivers are legally required to have car insurance before hitting the road, Lapointe said people still tend to pay out of pocket.

"They would cover it," he said of many car insurance policies. "But if you're talking about a $500 repair, someone's deductible may be from $500 to $1,000. It doesn't make sense going through insurance because now, you have a hit against your insurance, plus you have to pay the deductible anyway."