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Couple's airline credit stolen, used for stranger's luxury flight — and Air Canada blamed them
A couple says Air Canada failed to protect them — then blamed them — after their return flight was mysteriously cancelled and the credit used to book a luxury flight to Tokyo for a complete stranger. Air Canada says their systems are safe, but a cybersecurity expert says the airline's response raises red flags.
Rosa Marchitelli
News Go Public May 5
GO PUBLIC
Shut out of medical school, he blames controversial admissions test which experts say lacks evidence
Erica Johnson
News Go Public April 14
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PC Optimum reward program locks man out of account worth $43K without warning or explanation
Rosa Marchitelli
News Go Public April 7
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Ontario judge condemns WestJet's attempt to include gag order in settlement offer
Erica Johnson
News Go Public April 2

The gift card industry is booming — and so is related fraud and organized crime

News Go Public March 10

Hyundai owners say the paint on their white cars is flaking off

News Go Public March 8

Air Canada had no idea these passengers were on its flights and cancelled their tickets home

News Go Public February 10

Parents say Snapchat makes it easy for drug dealers to sell to their kids

News Go Public March 8

Rogers customers disputing price hikes report unequal treatment

News Canada British Columbia January 27

Decades after getting a child-care bursary from Ontario, this woman was told to pay it back

News Go Public March 8

Air Canada passenger charged for baggage — twice, violating CTA rules

News Go Public December 16, 2024

Rogers CEO in hot seat as MPs grill him over contracts customers call unfair and misleading

News Go Public December 3, 2024

Rogers CEO summoned to Ottawa after avoiding questions about price increases in contracts

News Business November 29, 2024

WestJet tried to silence couple fighting for compensation after airline cancelled their flight

News Canada British Columbia November 25, 2024

Insurers fighting injury claims hire doctors slammed for shoddy work as key medical experts

Rosa Marchitelli

News Health November 18, 2024

Hundreds of Rogers, Bell and Telus customers angry prices can increase during contract

News Canada Toronto November 4, 2024

Porter breaks its own rules by kicking deaf woman and her service dog off a flight

Rosa Marchitelli

News Canada Edmonton October 29, 2024

Rogers customers call contracts misleading as fee for TV boxes goes up $7/month

News Go Public October 21, 2024

Seniors' group CARP says it's quitting Big Tobacco sponsorships after response from fired up members

News Canada British Columbia June 14, 2024

She's living with a needle left in her spine, yet no one will tell her which doctor did it

Rosa Marchitelli

News Canada Toronto June 10, 2024

B.C. woman fuming that seniors' advocacy group CARP in bed with Big Tobacco company

News Canada British Columbia June 3, 2024

Facebook account takeovers are targeting people you know, turning friendship into fraud

Rosa Marchitelli

News Canada New Brunswick May 27, 2024

Customer who filed complaint against TD Bank refuses to sign gag order to get compensation

News Go Public May 13, 2024

Taylor Swift fan had concert tickets and a place to stay. Then Booking.com pulled the rug out from under her

Rosa Marchitelli

News Canada May 6, 2024

Have you seen this man? He's a big deal in Austria — and romance scammers like using his face

News Go Public April 29, 2024

This teen was poisoned by carbon monoxide on the job. His parents say the employer got off easy

Rosa Marchitelli

News Canada Saskatchewan April 22, 2024

CIBC customers dinged when bank adds $5 fee to e-gift cards, calling them a 'cash advance'

News Go Public April 15, 2024

'Urgent' safety recall leaves couple with dangerous Ram truck for nearly 2 years

Rosa Marchitelli

News Go Public April 3, 2024

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