Alberta flood compensation has some still angry at insurance companies

It's been two years since High River was devastated by flooding, and some in the town still have questions for the insurance industry. 

Kathryn Van Berkyl says some of her neighbours got help with their flooded basements, but her claim with Intact Insurance was rejected despite similar policy wording.

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"I think they should be shamed," said Van Berkyl. 

"I think that they've done a disservice and especially right around here, when I find 10 of us that had insurance with them that weren't covered. We're all seniors. So, it's very hard on seniors."

She's no longer an Intact customer, but she still wants to send the company a message and has placed signs showing the company's logo with a red slash through it on her front lawn.

Intact Insurance reacts

Robyn Young, the president of the Brokers Association of Alberta, says companies decided to cover flood-related claims out of concern for their reputations because at the time policies did not cover overland flooding.

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"I don't know how it can get any more clear," said Young. "I think it's just more that people don't understand what coverage they have on their policy."

Intact Insurance did not provide anyone for an interview, but did send CBC News a statement. 

"The vast majority of our customers were covered for the damage to their homes and vehicles and we have paid out over $200 million in related claims since 2013," Stephanie Sorensen, the director of external communications for Intact, said in an email. 

"Following a careful and thorough review, a small number of customers did not have coverage under their policies."

The company does not comment on individual claims.